FAQs » Products » Policies

Please choose a general category below to begin your search. A list of questions will be generated according to your selection. If you do not find the answer to your question, please email support@speedypin.com.

Choose a Category

• Company
   general
• First Time User
   general
   glossary
   security
• My Account
• Privacy
   cookies
   general
• Products
   general
    policies
   rates
• Promote And Sell
• Security
   cookies

 Questions about
 "Products:Policies"



Do you offer a guarantee? (dc635)
SpeedyPin is a prepaid phone card retailer. We purchase the phone cards we sell from telecommunications carriers who create and service those products. In the unusual event that performance issues arise with a phone card sold on our website, or that you do not receive the terms and/or rates advertised for a phone card sold on our website, it is the carrier's responsibility to provide an adequate remedy. Included with every order that we process is a
direct toll-free support number to the carrier that services the phone card.

If a carrier is unable to provide a satisfactory remedy, customers must contact SpeedyPin within 30 days of the original purchase date to begin an inquiry. We will intervene on your behalf with the carrier to have a phone card or lost minutes promptly replaced, or we will provide you with additional minutes to make up for a defect unresolved by the carrier.

Additionally:

SpeedyPin's guarantee applies only to your most recent purchase. We will not refund time or money for subsequent purchases of the same phone card. If your experience with a particular product has proved unsatisfactory for a particular country, international cell destination, or otherwise, please do not purchase or recharge that product.

SpeedyPin's guarantee is limited to the original retail purchase and is non-transferable. Warranty claims must be made within 30 days of purchase. All PIN sales are nonrefundable and may not be returned or exchanged.

SpeedyPin's liability will not exceed the original purchase price of a defective phone card. SpeedyPin makes no warranty of its products with respect to incidental, consequential, or other damages.

What is your return policy? (3fcc2)
SpeedyPin can accept returns only in the event of a defective phone card (PIN). Please view our guarantee, however, for other remedies if you are having trouble with your phone card (PIN).

What guarantee do you offer to resellers? (7e29a)
SpeedyPin makes all commercially reasonable effort to ensure the high quality of its products and to provide you with the most up-to-date information regarding phone card features and rates.

We guarantee the phone cards we sell to operate according to industry standards. If any product sold by SpeedyPin should fail, a replacement or refund will be made.

Rates, however, are subject to change without notice.

No additional warranties are given or implied, except by written agreement of SpeedyPin's management. SpeedyPin.com's liability will not exceed the purchase price of its defective products. SpeedyPin.com makes no warranty of its products with respect to incidental, consequential, or other damages.

    

Customer Care

 
Customer Support
1-866-290-3083

Secure & Guaranteed

 
HACKER SAFE certified sites prevent over 99.9% of hacker crime.
 
100% Guarantee BBB Online
 
 

Phone Cards for

  
• Travel

Testimonials

  "I feel safe ordering from your company because of your… guarantee." more…  

   
Welcome!    My Account Login  |  View Cart  |  Checkout  |  Help  |  Contact Us
About Us | Our Phone Cards | Contact | 100% Phone Card Guarantee | Affiliate Program | Business Services | Sitemap
© 2002 - 2009 SpeedyPin.com     Privacy Policy     Trademark Guidelines