SpeedyPin is an online prepaid phone card retailer. We purchase some of the phone cards we sell from other telecommunications carriers who create and service those cards. In the unusual event that performance issues arise with a phone card sold on our website, or that you do not receive the terms and/or rates advertised for a phone card sold on our website, it is the carrier's responsibility to provide an adequate remedy. Included with every order that we process is a toll-free customer support phone number for the carrier who services the phone card.
If a carrier is unable to provide a satisfactory remedy, customers must contact SpeedyPin within 30 days of the original purchase date to begin an inquiry. We will intervene on your behalf with the carrier to have a phone card or lost minutes promptly replaced, or we will provide you with additional minutes to make up for a defect unresolved by the carrier.
SpeedyPin's guarantee applies only to your most recent purchase. We will not refund time or money for subsequent purchases or use of the same phone card. If your experience with a particular phone card has proved to be unsatisfactory for a particular country, international cell destination, or otherwise, please do not purchase, recharge or continue to use the phone card.
If the prompt of available minutes is incorrect, do not use the phone card. Please, immediately contact the phone card carrier's customer service for a resolution. Likewise, continued use of a phone card which provides anything other than the rates and/or billing advertised on our website will nullify SpeedyPin's guarantee.
SpeedyPin's guarantee is limited to the original retail purchase and is non-transferable. Warranty claims must be made within 30 days of the original purchase date. All phone card sales are final and nonrefundable.
SpeedyPin's customer support team, per company policy, may file an exchange request. Decisions can take up to 3 to 5 business days and not all exchange requests are accepted.
SpeedyPin's liability will not exceed the original purchase price of a defective phone card. SpeedyPin makes no warranty of its phone cards with respect to incidental, consequential, or other damages.
SpeedyPin's guarantee does not include usage with any VoIP product or service.