Will I receive my phone card instantly? (CDKVE) Most phone card orders placed online are instantly completed. Within minutes, you will receive an order receipt via email containing your phone card PIN, dialing instructions and more helpful information. You may also view your purchase history by logging into your
SpeedyPin.com account.
Note: Please check your Spam, Junk or Bulk email folder if this email does not arrive in your email Inbox within a normal period time.
Why is my order “Pending?” (YBGWE) There can be a variety of reasons for why your order is “Pending.” Reasons may include a recent change of mailing or email address, location and other more technical reasons identified by our security software. This is done to safeguard both parties against fraudulent orders.
What do I do if my order is “Pending?” (FTCUD) If you have a pending order there is no need to call SpeedyPin.com. A customer support representative will automatically review your order, and if necessary call you to help complete it. This is generally done within 15 minutes of your order being placed during
regular business hours.
Note: If you have placed an order outside of our regular business hours and it is assigned a “Pending” status, we will review your order the next business day.
Do you guarantee your cards? (NAGVH) Yes! We offer a 100% Phone Card Guarantee on the phone cards sold at SpeedyPin.com. Complete guarantee details can be read
here.
How do I receive my card (PIN)? (DGJYJ) Once your order has been completed, you will receive an order receipt via email containing your phone card PIN, dialing instructions and more helpful information. Your may also view your previous purchase history by logging into your
SpeedyPin.com account.
Note: Please check your Spam, Junk or Bulk email folder if this email does not arrive in your email Inbox within a normal period time.
What do I do if my card is experiencing an unforeseen issue? (CCKXG) You must first contact the carrier for your phone card to submit an inquiry. The customer support information for your phone card can be found in your order receipt (email) and
online.
The carrier, not SpeedyPin.com, has the ability to address any unforeseen technical phone card issues and resolve them. These include, but are not limited to a connection problem, rate discrepancy or lost minutes. Further, the carrier has access to your call detail reports.
Note: If the carrier for your phone card is unable to provide a satisfactory remedy, you must contact SpeedyPin.com within 30 days of the original purchase date to begin an inquiry. We will intervene on your behalf with the carrier to have a phone card or lost minutes promptly replaced, or we will provide you with additional minutes to make up for a defect unresolved by the carrier. Complete guarantee details can be read here.
How do I recharge my card (PIN) online? (BGJEH) You can recharge your phone card PIN by logging into your
SpeedyPin.com account and selecting the recharge option. You may also
find your phone card on our website, enter your PIN and select an amount to add to it before logging into your account to checkout.
Note: Enjoy even more convenience and freedom by trying Auto-recharge. Use it for as long as you’d like. You have complete control! Learn more about Auto-recharge.
What is a carrier Service Fee? (NUYMV) A fee assessed by a telecommunications carrier to service a phone call. Even with the addition of a carrier service fee,
phone cards can help you to save up to 95% more for every international long distance phone call you make versus direct dialing.
Note: Not all phone cards sold on SpeedyPin.com have a service fee.
Do you offer any discounts? (YMRUD) Yes! SpeedyPin.com offers a variety of discounts.
Discounts Include:
• Instant 5% Off orders of $40 or more
• Instant 10% Off orders of $100 or more
• 20% Off Refer a Friend coupon
• Exclusive Military and Student discounts
» Contact us to receive the private web page URL
How do I call from a US Military base without using an AT&T phone? (ARYNA) Our
MCI Verizon World Traveler phone card enables military personnel to call back to the USA via the DSN line (on base) at the current low domestic USA rate of 5.9¢/min.
Note: You can learn more about our World Traveler phone card and AT&T phone cards by visiting our Military web page.
Phone Cards
